Yes, if you or anyone you’re bringing are to see a doctor and haven’t been registered at the clinic before, you will have to fill out and return a New Patient Form to the front desk.

Medicare rebatable telehealth appointments are available for existing patients only (seen face to face by one of our doctors in the last 12 months). Please ring the practice on 9418 3722 for further information.

Please bring your Medicare card and if relevant, any healthcare or concession cards so we can register you appropriately.

Best practice is to call Cockburn Medical Centre on 9418 3722 as soon as you need to cancel. Please note that a minimum of three hours is needed to avoid a late-cancellation fee.

To protect the health of our staff and patients, we ask that you wear a mask and do a Rapid Antigen Test (RAT) prior to attending the practice if you are experiencing cold and flu symptom. We also ask that you do not attend the practice if you suspect that you have Covid-19 or have tested positive.
Please inform our reception staff if you:

• Have cold/flu or Covid-19 symptoms such as fever, sore throat or cough, loss of smell/taste
• Are isolating or awaiting Covid-19 test results

They will arrange a telehealth (video or phone) appointment for you, with one of our doctors. The doctor may be able to help you with your problem without physically seeing you, including arranging any necessary tests, prescriptions, or work certificates.

If a physical assessment is required, the doctor will book you in for a follow-up appointment with a doctor who will be wearing full Personal Protective Equipment.
If you have another health issue, but also have symptoms of an infection, the receptionists will give you a telehealth booking, where the doctor will be able to assess your problems.

We are continuing to book telehealth (video or phone) consultations over the phone or on HotDoc. You will elect a time for your GP to call you. Please keep your phone charged, on, and near you at this time. If you GP decides they need to see you in person, they will give you a time to come to the clinic to be seen.

You can make appointments in one of four ways.

In person: Come into the practice and talk to our friendly staff.

Over the phone: Call us during our business hours on 08 9418 3722.

On the go: Download the app to make appointments on your mobile or tablet.

Right here: Since you’re here now, click on the button to make an online booking.

Book Appointment

We request at least three (3) hours’ notice for cancelling appointments. You may call the practice or respond “N” to the reminder text from HotDoc to cancel upcoming appointments. If we are not provided with sufficient notice you may be charged with a non-attendance fee. Please see our Billing & Fees page for further details.

We are a privately billing practice, meaning that most consults will attract an out-of-pocket cost. Please refer to our Billing & Fees page for further details.

We are a privately billing practice which means that most consults will attract an out-of-pocket cost. However, children under 16* and eligible DVA card holders are routinely bulk billed.

Please see our Billing & Fees page for exceptions.

Yes, we have a Clinipath Pathology on-site that is open on weekdays from 8.30am to 4.30pm, and from 8.30am to 12.30pm on Saturdays.

Yes, if you are booking an appointment on behalf of someone whose first language is not English, or if you are not fluent in English, please advise the receptionist upon booking and we can arrange for a Translating and Interpretation service for the duration of your appointment.

We aim to provide timely access to results. Our doctors will discuss how you can follow-up on your results when they order the test.

Urgent results will be prioritised by your doctor or the practice nurse.
For non-urgent results, you may be contacted by our reception staff to book you in for a follow-up appointment.

We have moved to an SMS reminder system for routine tests that your doctor or the practice nurse has noted. You will need to click the link and input your last name and birthdate. Once your identity has been verified, you will be able to view the health message.

If you are concerned or confused about this process, please call the practice on 08 9418 3722 and one of our receptionists can advise you on the best course of action.

From 1st October 2023, eligible patients can:

• Start the registration process in your Medicare Online Account or Express Plus Medicare Mobile App. Practice staff will then accept the registration in the MyMedicare system.
• Your practice may start the registration in MyMedicare or you can ask them to do this. This will trigger a registration in your Medicare Online Account or Express Plus Medicare Mobile App, which you can then complete.
• Fill out a registration form at your practice. By signing the form, you are giving your consent to participate in MyMedicare with that practice. Practice staff will then complete the registration in the MyMedicare system.

For more information, see: https://www.health.gov.au/our-work/mymedicare/patients

We have a request form that can be filled in and sent to your previous practice. Please call the practice on 08 9418 3722 or come in and speak to one of our friendly receptionists to obtain the form. For more options, please visit our Forms, Policies & Patient Requests

Your new practice should have a request form that they can send to us, however, if they do not, we can provide a consent form to transfer your notes elsewhere. To cover administration costs, there will be a fee ranging between $25-$50 (a higher fee is attracted for paper note transfers and postage).

Telehealth appointments are available only to existing patients. Medicare rebates are available only to those who have attended a face-to-face appointment within the last 12 months.

Telehealth appointments are offered by most of our doctors. In some cases, a doctor may request a video consult so that they can complete a more thorough assessment. If this is the case, our friendly receptionists will call to inform you of the process prior to your appointment.

Please see our Billing & Fees page for further details regarding Telehealth appointments.

At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. If you are concerned about the wait time, please call the practice ahead of your appointment time and one of our friendly receptionists will advise you on any existing delays.

Please see our Patient Requests page for details on requesting referrals and scripts